Effective date: January 5, 2023
Last updated: March 3, 2023
If you have any questions, comments or suggestions about this policy, you can contact us by submitting work order on the "Support and Services" page or by calling the customer service number (021-58377912).
SocialEpoch (The domain name is: https://socialepoch.io
)，But Chinese websites( socialepoch.io)and all subordinate pages excepted.
Unless otherwise agreed, means Shanghai Mopu Network Technology Co., LTD(Registered address: China(Shanghai) Unit 01, 02, 04, 05, Floor 5, Building 4, No.122, Yindong Road, Pilot Free Trade Zone), Shanghai Mopu Network Technology Co. LTD www.socialepoch.io
and the operator of the SocialEpoch client.
Refers to all kinds of information relating to identified or identifiable natural persons recorded electronically or otherwise, Information that has been anonymized is not included.
Sensitive Personal Information:
Sensitive personal information refers to personal information that, once leaked or illegally used, is likely to lead to the violation of the personal dignity of natural persons or harm to personal and property safety, including biometric identification, religious belief, specific identity, medical and health care, financial accounts, whereabouts and track information, as well as the personal information of minors under 14 years of age.
A person under 14 years of age.
The process by which personal information is processed to make it impossible to identify a particular natural person without the aid of additional information.
Refers to the process in which personal information cannot be identified as a specific natural person after processing and cannot be restored.
User information refers to the user membership personal information, such as name, contact information, etc. submitted by you or collected by SocialEpoch in order to provide services to you when you register an account on SocialEpoch Website and use the services provided by SocialEpoch. For details, please refer to the information set forth in Article 2 of this Policy.
Different from user information, it refers to data that SocialEpoch's users upload, download and distribute by themselves through SocialEpoch's technical services.
This policy will help you understand the following:
1. Scope of application of this Agreement
2. How do we collect and use your user information
3. How do we provide your user information
4. User business data and public information
5. How do you manage your user information
7. How do we protect and save your user information
8. Special Provisions on Juvenile user information
9. Update of this Policy
10. How to contact us
Ⅰ. Scope of application of this Agreement
1.1. This policy applies to all SocialEpoch services. The services include providing you with page browsing and website login services, as well as technical services provided to you through the SocialEpoch website.
1.4. This policy only applies to our handling of your personal information when you use the services provided by SocialEpoch. This policy does not apply to your personal information that we process or hold in our custody as a trustee.
Ⅱ. How do we collect and use your user information
During your use of SocialEpoch, we may obtain your user information in the following three ways:
(1) The information you provide to us on your own initiative during your use of SocialEpoch, such as the information you or your authorized subjects fill in when creating accounts, purchasing technical services, etc.;
(2) Relevant information collected by us during your use of SocialEpoch, such as your operation records or other log data, etc.;
(3) Under special circumstances, you may entrust and authorize our employees or partners to upload and submit relevant information on your behalf. For example, you entrust customer service staff to assist you in completing information upload and submission.
During your use of SocialEpoch, we need/may need to collect and use your user information under the following two circumstances:
(1) In order to provide you with the basic functions of SocialEpoch, you must authorize us to collect and use the necessary informationIf you refuse to provide the relevant information, you will not be able to use SocialEpoch service normally.
(2) In order to provide you with additional functions of SocialEpoch, you may choose to separately agree or disagree with the information collected and used by us.If you refuse to provide, you will not be able to use the relevant additional functions normally or achieve the functional effect we intend to achieve, but it will not affect your use of the basic functions of SocialEpoch website.
SocialEpoch has long been committed to creating a variety of products and/or services to meet the needs of users.We hereby remind you that the basic functions or additional functions and the types and ranges of information collected and used may be different due to the differences in the specific products and/or service scopes chosen by different users. Please refer to the specific products and/or service functions.
(a) To provide you with the basic functions of SocialEpoch website
2.1. Help you become our member
When you create an account in SocialEpoch, you must provide us with your member name, set up and confirm your membershiplogin password
, provide your mobile phone number. The mobile phone number you submit (" secure mobile phone number "or" Mobile phone number of account contact person ") is used for your registration, login, binding account, and password retrieval to receive verification code, and as one of the contact ways you and SocialEpoch specify, for receiving relevant business notifications (such as new product launch, service change, etc.). If you refuse to provide the above information, you will not be able to register an SocialEpoch account and can only use the browsing and search services.
(b) To provide you with technical services
To help you complete the payment of your order, you are required to provide SocialEpoch with information related to the completion of the transaction, including product and/or service information, transaction amount, order time, order number, order status, payment method, payment serial number, payment status and other necessary information required by anti-money laundering laws. We collect this information to help you successfully complete the transaction, ensure the security of your transaction, inquire order information, provide customer service, etc. If you refuse to provide us with the aforementioned information, we will not be able to provide you with the corresponding technical services.
After you have registered your SocialEpoch account and purchased our technical services, you may ask us to issue and send you an invoice. If you choose paper invoice, you need to provide us with your receipt address, including the recipient's name, detailed address, postal code and mobile phone number; If you choose electronic invoicing, you need to provide us with your email address. If you refuse to provide us with the above information, we will not be able to assist you in invoicing or sending.
We may design, develop and market new products and services based on user information statistics. We collect statistics on the usage of our services and may share these statistics with the public or third parties,but these statistics do not contain any identifying information about you.
2.3. To provide you with safe and stable SocialEpoch website services
In order to improve the security of your use of the services provided by us and our affiliates and partners, ensure the safety of the operating environment and identify abnormal account status, protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites, fraud, network loopholes, computer viruses, network attacks, network intrusion and other security risks, To more accurately identify violations of laws and regulations or SocialEpoch related agreements and rules, we may use your account information, device information, network logs and information legally shared by our affiliated companies and partners to judge your account and transaction risks, conduct identity authentication, detect and prevent security events. Necessary recording, auditing, analysis and disposal measures shall be taken according to law. If you refuse to collect the above information, we will not be able to provide you with SocialEpoch website services.
Specifically, we will collect the following necessary information:
2.3.1. Device information: We will receive and record the device information (such as operating system version) you use according to the specific permissions you grant during software installation and use.
Log information: When you use the services provided by our client, we will automatically collect your detailed usage of our services and save it as the relevant network log. Such as the content of your search query, the IP address, the type of browser, the carrier, the language used, the date and time of access, and what you visited Web page record
2.3.3. We may design, develop and market new products and services based on user information statistics. We collect statistics on the usage of our services and may share these statistics with the public or third parties, but these statistics do not contain any identifying information about you.
When we provide you with business functions or specific services, we will collect, use, store, provide and protect your user information in accordance with the provisions of this Policy and the corresponding product Service Agreement; If we collect your user information beyond the provisions of this Policy and the corresponding Product Service Agreement, we will separately explain to you the scope and purpose of information collection, and obtain your consent before collecting your information necessary for providing the corresponding service; If you choose not to provide the above information, your use of the relevant products will be affected, but your use of the basic functions of SocialEpoch website and other products will not be affected.
(c) Circumstances in which information is obtained from a third party
2.4. Where permitted by law and based on your authorization, we may receive your personal information or other information from our affiliates or partners (such as Eco-Partners, etc.) in order to provide you with more optimized services and meet your individual needs.
(d) There are no exceptions to the collection and use of personal information without your authorization
2.5. You are fully aware that, in accordance with applicable law, we do not need your authorization to collect or use your personal Information in the following circumstances:
2.5.1. Involving national security and interests, social and public interests.
2.5.2. Necessary for the performance of our statutory duties or obligations.
2.5.3. Necessary to enter into and perform any agreement or other written document to which you are a party.
2.5.4. To respond to public health emergencies, or to protect your life and health and property safety and safety of others.
2.5.5. To handle, within reasonable limits, the personal information that you have disclosed to the public.
2.5.6. To deal with your personal information collected from legally publicly disclosed information (such as legitimate news reports, government information disclosure, etc.) within reasonable limits.
2.5.7. Other circumstances stipulated by laws and regulations.
Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not included in the above instructions and your information is collected, we will separately explain to you the content, scope and purpose of the information collection through prompts on the page, interactive processes, announcements on the website, separate agreements and other means to obtain your consent.
Ⅲ. How do we provide your user information
Please understand that some of our modules and functions will be provided by service providers only for the purposes stated in this Policy, and we may share some of your personal information with our partners to provide better customer service and user experience. In working with such partners, we will abide by the following principles:
(1) Principles of legality and least necessary:
Data processing should have the basis of legality, have the legitimate purpose, and to achieve the minimum range of processing purposes;
(2) Principle of maximizing user's right to know and decide:
In the process of data processing, users' right to know and decide on personal information processing shall be fully respected;
2. Unless otherwise specially stated, the copyright, patent and other intellectual property rights of the software on which the Service is provided by the Company are owned by the Company.
(3) The principle of maximum security capability:
We will take necessary measures to ensure the security of the personal information handled, carefully assess the purpose for which the partners use the data, conduct a comprehensive assessment of the security guarantee capability of these partners, and require them to comply with the relevant requirements of the cooperation agreement.
3.1. Delegate processing
We may entrust authorized partners to handle your personal information in order to authorize partners to provide certain services or perform certain functions for you on our behalf. We will only entrust it to process your information for the legal, legitimate, necessary, specific and explicit purposes of this Policy statement. Authorized partners will only have access to the information necessary for the performance of their duties, and we will require through the agreement that it shall not use this information for any other purposes beyond the scope of the mandate. If an authorized partner uses your information for purposes not authorized by us, it will obtain your consent separately. Currently, our authorized partners include the following types:
3.1.1. Authorized partner for advertising and analytics services.
We entrust these partners to handle information related to AD delivery, reach and effectiveness, using industry-common security technology. We will not entrust your personally identifiable information to our partners.
3.1.2. Suppliers, service providers and other partners.
We delegate information to suppliers, service providers and other partners who support our business, including consulting, analysis, marketing and other professional services we have commissioned.
3.1.3. An authorized partner for the payment class.
To complete the payment of the order, we will send your account information, order information,payment account information
and other necessary information to complete the payment to the third-party payment authorized partners.
3.2. Third-party sharing
In principle, we will not share your user information with other organizations and individuals, except in the following cases:
3.2.1. Share with your express consent:
With your express consent, we will share your user information with other parties.
3.2.2. Sharing necessary for the fulfilment of legal obligations:
We may share your user information in accordance with laws and regulations, litigation, arbitration, or legal requirements of administrative and judicial authorities.
Where necessary to enter into and perform a contract to which you are a party:
For example, in a transaction created on SocialEpoch Cloud market, if one party fulfills or partially fulfills its transaction obligations and makes a reasonable request for information disclosure, SocialEpoch has the right to decide to provide it with the contact information and other necessary information of the counterparty to facilitate the completion of the transaction.
We will not transfer your User information to any company, organization or individual except in the following cases:
3.3.1. Transfer with Express Consent: With your express consent, we will transfer your user information to other parties.
3.3.2. Provided in accordance with applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements.
3.3.3. Provided in accordance with the relevant agreements signed with you (including online electronic agreements) or other legal documents.
In case of merger, acquisition or bankruptcy liquidation between SocialEpoch and other legal entities, or other merger, acquisition or bankruptcy liquidation, if user information transfer is involved, we will require the new company or organization holding your user information to continue to be bound by this policy, otherwise we will require the company, organization or individual to seek authorization from you again. If bankruptcy is involved and there is no suitor, we will delete the data according to law.
3.4. Public disclosure
We will only publicly disclose your user information under the following circumstances:
3.4.1. With your express consent or at your choice, we may disclose your user information publicly.
If your personal information is required by laws, regulations, mandatory administrative enforcement or judicial requirements, we may publicly disclose your user information in accordance with the type and disclosure method of personal information required. Under the premise of complying with laws and regulations, when we receive the above request for disclosure of information, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We firmly believe in being as transparent as possible within the law about the information requested of us. We carefully review all requests to ensure that they have a legitimate basis and are limited to data that law enforcement has a legal right to obtain for specific investigative purposes. Where permitted by laws and regulations, the documents we disclose are protected by encryption keys.
Or to protect the personal and property safety of SocialEpoch Platform and its affiliated users or the public from infringement, we may disclose your user information in accordance with applicable laws or relevant agreements and rules of SocialEpoch Platform. For example, if you sell fake or pirated goods as a cloud marketplace service provider, we may publicly disclose your store's main body information and penalties.
3.5. The exception is to obtain prior authorization for sharing, transferring or publicly disclosing user information
Under the following circumstances, the sharing, transfer and public disclosure of your user information do not require prior authorization from you:
3.5.1. Relating to national security and national defense security.
3.5.2. Those related to public security, public health or major public interests.
3.5.3. Relating to criminal investigation, prosecution, trial and execution of judgments.
3.5.4. In order to protect your or other personal life, property and other major legal rights and interests, but it is difficult to get the consent of the person.
3.5.5. Personal information that you disclose to the public on your own.
3.5.6. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
Ⅳ. User business data and public information
Different from your user information, SocialEpoch will handle user business data and public information in the following way:
4.1. User business data
The data you process, store, upload, download, distribute and otherwise process through the services provided by SocialEpoch is your user business data, and you fully own your user business data. SocialEpoch, as a service provider, will only process your business data in strict accordance with your instructions and will not make any unauthorized use or disclosure of your business data except as required by consensus with you or in accordance with specific laws and regulations.
You are responsible for the legality of the source, content and processing data of your users' business data. SocialEpoch urges you to carefully judge the legality of the source, content and processing data, and to obtain personal consent or government permission, filing or evaluation required for processing such data in accordance with the law. You shall bear all the results and responsibilities caused by the violation of laws and regulations, departmental rules or national policies by the source and content of your user business data and the processing of your user business data.
4.1.3. As agreed by you and SocialEpoch, SocialEpoch stores user business data in the data center of your choice. SocialEpoch adheres to its commitment to the security of its users and protects users' data stored in SocialEpoch's data centers in accordance with applicable laws.
4.2. Public information
4.2.1. Public Information means any information that you share publicly and that can be viewed or accessed by anyone while using or not using the SocialEpoch Services. For example, you post on the SocialEpoch Developer forum.
Ⅴ. How do you manage your user information
5.1. Query, correct and supplement
5.1.1. You can log in to SocialEpoch to query, manage (change, delete or supplement) the basic business information (basic information) and contact information submitted when using SocialEpoch Services through [Personal Account - Personal Data].
5.2.1. You may copy your personal information after completing the information query through the path listed in Section 5.1.
5.2.2. You can also contact us through the contact information disclosed in this policy, we can assist you to download your account information and device information in SocialEpoch website.
5.3.1. You may delete some of the information you have submitted through the path set forth in Section 5.1. Unless otherwise provided by law, regulation or industry regulation.
5.3.2. Under the following circumstances, you may contact us through the contact information disclosed in this Policy and make a request to us to delete user information:
(1) If we process user information in violation of laws and regulations;
(2) If we collect or use your user information without your express consent;
(3) If our handling of personal information seriously violates the agreement with you.
5.3.3. After you or we assist you in deleting the information, we may not be able to immediately remove the information from the backup system due to applicable legal and security technical restrictions. We will securely store your personal information and limit any further processing of it until the backup can be erased or anonymized.
5.4. Change or withdraw the scope of authorization
For authorization that you cannot directly change or withdraw through the above means, you may contact us with the contact information disclosed in this policy for modification. However, please note that for some types of personal information, such as information necessary to realize the basic functions of SocialEpoch or information necessary for us to fulfill the obligations stipulated by laws and regulations, We may not be able to respond to your request to change or withdraw the scope of your authorization.
5.4.2. After you withdraw your consent, we will no longer process the corresponding user information. However, your decision to withdraw your consent will not affect our previous personal information processing based on your authorization.
5.5. Account cancellation
5.5.1. You can submit an account cancellation application on SocialEpoch website [" My SocialEpoch "-" Account Center "-" Security Settings "-" Logout "].
5.5.2. After you voluntarily cancel your account, we will stop providing you with products or services and delete or anonymize your personal information as required by applicable law.
5.6. How to respond to your claim
5.6.1. For security purposes, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will give you a reply within 15 days.
For your reasonable request, we do not charge fees in principle, but for repeated requests, beyond the reasonable limit, we will charge a certain cost according to the situation. We may reject requests that are unnecessarily repetitive, require too much technology (e.g., development of new systems or fundamental changes to existing practices), pose a risk to the legitimate interests of others, or are highly impractical (e.g., involving information stored on backup tapes).
5.7. Exceptions that respond to your claim of entitlement
5.7.1. Relating to the fulfilment of our obligations under laws and regulations.
5.7.2. Directly related to national security and national defense security.
5.7.3. Directly related to public safety, public health or major public interests.
5.7.4. Directly related to criminal investigation, prosecution, trial and execution of judgments.
5.7.5. We have sufficient evidence that you or other personal information subjects have subjective malice or abuse of rights.
5.7.6. In order to protect your or other personal information subject's life, property and other major legal rights and interests, but it is difficult to obtain the authorization of the consent.
5.7.7. Responding to the request of you or other personal information subject will cause serious damage to the legitimate rights and interests of you or other personal information subject or organization.
5.7.8. Involving trade secrets.
To ensure the normal operation of our website, we store cookies and similar technologies on our computers or mobile devices. If you would like to know more about the cookies and similar technologies we use and how they process your personal information, please see《SocialEpoch Cookies Policy》
Ⅶ. How do we protect and save your user information
7.1. SocialEpoch attaches great importance to your information security. We strive to take all reasonable physical, electronic and administrative security measures to protect your user information. Prevent unauthorized access, public disclosure, use, modification, damage or loss of user information. For example, we will use encryption to improve the security of user information; We use trusted protection mechanisms to prevent malicious attacks on user information; We will deploy access control mechanisms to ensure that only authorized personnel have access to user information; And we will organize security and privacy training courses to enhance employees' awareness of the importance of protecting user information.
7.2. We will take reasonable and practicable measures to avoid collecting irrelevant user information. We will only retain your User information for as long as necessary to achieve the purpose stated in the Cost Policy, unless permitted by law. After the above user information retention period, we will delete or anonymize your personal information.
7.3. Please use a complex password to help us keep your account secure. We will do our best to ensure the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibilities.
7.4. In the event of an unfortunate user information security incident (leakage, loss, etc.), we will inform you in a timely manner according to the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, and the remedial measures for you, etc. We will timely inform you of the relevant information of the event by email, letter, telephone, push notification and other means. When it is difficult to inform the user information subject one by one, we will take a reasonable and effective way to release announcements. At the same time, we will also report the handling of user information security incidents in accordance with the requirements of the regulatory authorities.
Ⅷ. Special Provisions on Juvenile user information
8.1. We provide this website service and other related products mainly for adults. However, we attach great importance to the protection of minors' personal information. If you are a minor, we require you to ask your parents or other guardians to carefully read all contents of this policy and use our products or services and provide us with information with the consent of your parents or other guardians.
8.2. Subject to the existing technology and business model, it is difficult for us to proactively identify minors' personal information in the process of account registration. If you are the guardian of minors and you find that we have obtained minors' personal information without their authorization, you can contact us through the contact information published in this policy, and we will timely check upon receipt of the notice. After verification, relevant information should be deleted or anonymized. If we take the initiative to review and find the existence of the foregoing circumstances, we will also take the initiative to delete or anonymize the relevant personal information.
Ⅸ. Update of this Policy
9.1. We may revise this policy from time to time.
9.2. We do not limit your rights under this policy without your express consent. We will be in dedicated page
to publish any amendments made to this policy.
9.3. For major changes, we will also provide more prominent notices (including for some services, we will notify you through the website or even provide you with pop-up alerts indicating specific changes to this Policy).
9.4. Material changes referred to in this Policy include, but are not limited to:
9.4.1. Our service model has changed significantly. For example, the purpose of user information processing, the type of user information processing, the use of user information, etc.
9.4.2. We've had major changes in control, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition caused by the owner change, etc.
9.4.3. The main object of user information sharing, transfer or public disclosure has changed.
9.4.4. Your rights to participate in user information processing and the way in which they are exercised have changed significantly.
9.4.5. We are responsible for dealing with the user information security department, contact information and complaint channels change.
9.4.6. When the user information security impact assessment report indicates that there is a high risk.
We will also post a historical version of this policy in site dedicated page
file for your reference.
Ⅹ. How to contact us
If you have any question or comment on the content of this Statement and policy, or if you have any question or comment on the practice and operation of this policy of SocialEpoch, please contact us directly by calling the customer service number (021-58377912). We will reply your request within 15 days.